Refund Policy
Effective Date: July 9, 2025
At Texas Strong Squad, each item is made-to-order using a print-on-demand process to reduce waste and support mindful purchasing. We are committed to delivering high-quality products and a positive customer experience.
Please read our refund policy carefully before making a purchase.
All Sales Are Final
Because every product is custom-made just for you, all sales are final.
We do not offer refunds or accept returns or exchanges for:
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Change of mind
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Incorrect size selection
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Shipping delays out of our control
Please carefully review your order details, size charts, and shipping information before completing your purchase.
Damaged or Incorrect Orders
We understand that things can sometimes go wrong. If your order arrives damaged, defective, or incorrect, we will make it right.
To request a replacement or refund:
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Contact us within 7 days of delivery at:
📧 TexasStrongSquad@gmail.com
📞 (719) 445-6730 -
Include:
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Your order number
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A description of the issue
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Clear photos of the damaged or incorrect item
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We will review your request and, if approved, arrange for a replacement or refund at no additional cost.
Lost Packages
If your package is marked as delivered but you haven’t received it, please:
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Check with neighbors or your local postal carrier
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Contact us within 7 days if the package is not located
For added protection, we recommend selecting shipping protection at checkout (if offered).
Non-Refundable Items
Please note, we do not accept returns or issue refunds for:
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Sale or promotional items
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Gift cards
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Downloadable digital products (if added in the future)
Thank you for supporting Texas Strong Squad.
Every purchase helps us stand strong together and make a meaningful impact.